As of October 1, 2015 we will be making changes to pricing for some of our pre-flight and file handling charges. This will not effect a majority of our trade customers but we feel it’s important to highlight it to all of our valued customers and have it on our website for all to see.
We like to look at this as your insurance policy in some ways. It will give you a guideline of possible ways to cut your own costs, if you are confident your files are in print ready condition. Also it gives you a clear reference of what will be charged when choosing any pre-flight / file handling option.
During the 2nd phase of the order process where you upload your file, there is a 3rd step that requests what kind of file check you would like. These are the options below and the changes that will be made October 1, 2015.
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EXPRESS
No check necessary. I’m using an existing file or I’ve supplied a .pdf file as per the File Checklist. Any setup errors I acknowledge are my responsibility
The small print….
Where a file has not been supplied to our specs, and we catch it, we reserve the right to, at our own discretion, either:
i) Where possible fix the file and proceed with production. A minimum $35.00 service fee applies.
ii) Delete the file from production and request a new file to be supplied. A minimum $15.00 new file service fee applies.
Where we do not catch a file supplied incorrectly, and it goes through production, the client is still responsible for any errors and full payment of production will be required.
Should you have any concerns, we recommend having your files “preflight”.
Your job may be EITHER ‘Auto approved’, requiring no proof, OR an email proof sent out for you to double check.
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PREFLIGHT
Yes, please check my .pdf file – but email me if something’s wrong and I will fix it and re-upload
The small print….
For this we will check the following during the preflight process:
Correct page size setup
Keyline on artwork
Correct bleed setup
Colours and images are CMYK (for 4 colour print) or spot (for specials)
For any unsafe text/print areas
Note: We do not check for incorrect spelling, typography errors or wrong numbers, or anything else over & above this list. This is the client’s/designers responsibility. If you have selected ‘auto’ approval – and if the preflight check is error free, your file will be automatically actioned for production. If any error is detected we will advise you of the fixes required, for you to upload a new file. *Please note: Files containing multiple pages (ie books, magazines etc.) will take longer, and therefore incur an additional cost, which we will advise prior to preflight. Files must be supplied as a pdf on one of our templates and setup ready for print to our specs.
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PREFLIGHT AND FIX
Yes, please check my .pdf file, and if possible, fix it for me
The small print….
NO ‘FIX’ CHARGES APPLY if the file is supplied correctly – You will ONLY be charged for the ‘Preflight’ * Please note: Files containing multiple pages (ie books, magazines etc.) will take longer, and therefore incur an additional cost, which we will advise prior to fixing.
Preflight + Fix $23.00 service fee applies per file* IDEAL FOR NEW CLIENTS WITH PREDESIGNED FILES. Same as the Preflight Upload, except if an error is detected during ‘Preflight’, we will simply fix the error and send out a proof for you to check.
Files must be supplied as a pdf on one of our templates and setup ready for print to our specs.
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ANY FILE
Yes. I am supplying another type of file (not a .pdf) so please make it ready for printing.
The small print….
Please note: Due to the wide scope of file formats available, some files supplied may require additional work to get them print ready. We will advise you if this is the case, and any extra cost associated, prior to work commencing.
We will set up the following:
Correct page size setup
Keyline on artwork
Correct bleed setup
Colours and images are CMYK (for 4 colour print) or spot (for specials)
For any unsafe text/print areas.
Note: We do not check for incorrect spelling, typography errors or wrong numbers, or anything else over & above this list. This is the client’s/designers responsibility. * Please note: Files containing multiple pages (ie books, magazines etc.) will take longer, and therefore incur an additional cost, which we will advise prior to preflight.
Any File $30.00 service fee applies per file* IDEAL FOR CLIENTS WHO PREFER US TO JUST MAKE IT WORK! Supply virtually any file. We will get it set up ready to print, and send you a proof to double check, or contact you, in the unlikely event, that we’re unable to make it print ready.*
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We hope that the above has been communicated clearly for you. We’ve based the above pricing to reflect our standard $90 per hour artwork/design charge, and believe it is a far representation of the industry standard for these services.
Of course if you’d like some more clarification feel free to pick up the phone and freephone 0800 533 677. We’ll be happy to guide you towards the best and most cost effective pre-flight option for your jobs. As always our goal is to get your jobs produced to the highest quality while making it easy for you and your customers.
Thanks,
The team at TPH.
